All Tushbabies, Hip Seat Hands-Free Attachment, Pearl and Liftoff Toddler Sling come with 1-year product warranty, which covers any manufacturer defects. All other products have a 90-day warranty. If you need product support or replacement for broken

All Tushbabies, Hip Seat Hands-Free Attachment, Pearl and Liftoff Toddler Sling come with 1-year product warranty, which covers any manufacturer defects. All other products have a 90-day warranty. If you need product support or replacement for broken products, please submit a claim via our warranty form. We&#x2019;ll get you the support you need STAT.Our warranty doesn&#x2019;t cover normal wear and tear, misuse, or damages caused by the user. So like, spaghetti sauce stains wouldn&#x2019;t fly.

What's your warranty policy?

Filing a Risk-Free claim is quick and easy! Simply submit your claim through the link below and include your order number, along with a brief description of the issue:. https://tushbaby.com/apps/redo/returns-portal/login. If your package was lost, st

Filing a Risk-Free claim is quick and easy! Simply submit your claim through the link below and include your order number, along with a brief description of the issue:<a href="https://tushbaby.com/apps/redo/returns-portal/login" id="isPasted">https://tushbaby.com/apps/redo/returns-portal/login</a>If your package was lost, stolen, or arrived damaged, please include any helpful photos or additional details so our team can process your claim as quickly as possible.Once submitted, our team will review your claim and follow up with the next steps for your replacement or resolution.

How do I file a Risk-free claim if there’s an issue with my order?

SPECIAL OFFERSOccasionally Tushbaby will offer special promotions to its customers. This can include a gift with purchase, Buy One Get One deals, free shipping, manufacturer offers, or other promotional activity associated with a product purchase. Th

SPECIAL OFFERS Occasionally Tushbaby will offer special promotions to its customers. This can include a gift with purchase, Buy One Get One deals, free shipping, manufacturer offers, or other promotional activity associated with a product purchase. These offers may be for a limited time only. Offers cannot be applied to orders placed before or after the designated promotional period. Discount codes do not apply to bundles and cannot be combined with other discount codes. If the customer purchases items in a bundle and wishes to return part of the order, the price difference will be deducted from the customer&#x2019;s return refund. If the customer redeems an offer for a free gift with purchase, and later wishes to return part or all of their order, the customer must include the free item in their return. For orders that include a free gift, where the gift was not included in the original purchase amount, if the customer does not include the free item in their return, the cost of the free item will be deducted from the return refund. All BOGO (Buy One, Get One) offers are final sale. All items discounted 50% off or higher are final sale.All Mystery Warehouse Sale items are final sale and do not come with a warranty. Colors are selected at random and cannot be chosen or requested.&#xA0;We&#x2019;re not able to offer exchanges during the Warehouse Sale.&#xA0;

Special Offers

Customers who purchase risk free protection  at checkout are eligible for:. Free return shipping on ALL items. Returns accepted within 60 days of delivery. 60-day window to test and try your item. Coverage on Embroidered, Personalized, and Normally N

<h4 dir="ltr" id="isPasted">Risk-Free Returns With Protection</h4>Customers who purchase risk free protection &#xA0;at checkout are eligible for:<ul><li dir="ltr" style=" text-decoration: none;">Free return shipping on ALL items</li><li dir="ltr" style=" text-decoration: none;">Returns accepted within 60 days of delivery</li><li dir="ltr" style=" text-decoration: none;">60-day window to test and try your item&#xA0;</li><li dir="ltr" style=" text-decoration: none;">Coverage on Embroidered, Personalized, and Normally Non-returnable items</li></ul><h4 dir="ltr" id="returns-without-protection">Returns Without Protection</h4>Customers who do not purchase our risk free protection are covered under our standard return policy:<ul><li dir="ltr">Returns accepted within 30 days of delivery&#xA0;</li><li dir="ltr" style=" text-decoration: none;">Items must be unused with tags attached</li><li dir="ltr" style=" text-decoration: none;">A 5.00 return/handling fee applies to all Packs, Mini Packs, Toddler Snack Pack, Toy Tushbaby, Straps, Waistband Extenders &amp; Sunnies Case&#xA0;</li><li dir="ltr" style=" text-decoration: none;">Personalized items, Toys, Teether&apos;s, Paci Clips, Pacifiers, Cups, Changing Pads and Tushy Bear are all Non-returnable and Final Sale.</li></ul>

What is the Return Policy?

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Returns & Warranty

Risk Free Coverage

Is Risk-Free Protection refundable if I don’t use it?

Does the 60-day trial start from the delivery date?

How Does The Risk-Free Trial Work?

How long does shipping take?

What is Redo Shipping Guarantee?

Can I purchase Redo after checkout?

Do you ship internationally?

Do you ship orders to the UK & EU?

How long does it take to ship to Alaska and Hawaii?

What state does my order get sent from?

Do you offer free shipping?

Will the price appear on the box or packing slip?

How do I track my order?

I have a preorder item in my order. When will my order ship?

Shipping

What makes Tushbaby different?

Are Tushbaby dupes safe?

What's the difference between The Tushbaby and cheaper hip seats on Amazon?

Why is Tushbaby more expensive?

Is there an age or weight limit for the Tushbaby?

What size waist does The Tushbaby fit?

Is The Tushbaby machine washable?

Is The Tushbaby hands-free?

What is the Tushbaby Lite

The Tushbaby

Are The Tushbaby materials safe for babies?

Is there a user manual for The Tushbaby?

How do I use The Tushbaby?

Is The Tushbaby fireproof? Does it use flame retardants?

Is there Velcro on The Tushbaby's belt?

Does The Tushbaby meet Government Safety Standards?

Tushbaby Specs

Is there a weight or age range for The Hands-Free Attachment

How does The Hands Free Attachment secure the baby?

How do I use The Hip Seat Hands-Free Attachment?

How can I store my Hip Seat Hands-Free Attachment when not using it?

Will The Hip Seat Hands-Free Attachment fit me if I am plus-sized?

Is the Hip Seat Hands-Free Attachment adjustable?

Is The Hip Seat Hands-Free Attachment breathable, especially in hotter climates?

What materials is The Hip Seat Hands-Free Attachment made from?

How do I clean The Hip Seat Hands-Free Attachment?

Hip Seat Hands-Free Attachment Specs

Can I use The Hip Seat Hands-Free Attachment with other carriers?

Has The Hip Seat Hands-Free Attachment passed any safety tests or certifications?

Can I use The Hip Seat Hands-Free Attachment as a back carrier?

Do you have any safety tips or precautions for The Hands-Free Attachment

Hip Seat Hands-Free Attachment

What age and weight is the Pearl Newborn Carrier designed for?

Is the Pearl Newborn Carrier safe for a baby’s hips?

What’s the difference between the Pearl and the Hands-Free Carrier Set?

Can I use it with my Tushbaby hip seat?

Will the Pearl fit me?

Can I put the Pearl on without help?

Does the Pearl have storage?

What’s special about the Pearl’s shoulder straps?

Can I nurse in the Pearl?

Is the Pearl machine washable?

Can the Pearl be paired with other Tushbaby products?

The Pearl Wrap Carrier

Is the combination suitable for all ages up to 3 years?

Are there any situations or activities to only use The Tushbaby (without The Hip Seat Hands-Free Attachment)?