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Returns & Warranty

Can I return The Tushbaby?

We have a 30-day return policy for the Tushbaby Carrier. If you’re looking to send yours back, simply head over to our Returns Portal, fill out your email and order number, and we'll hook you up with a prepaid return label (Prepaid labels apply to US

Can I return the Changing Pad?

Our changing pad is not a case of “try before you buy,” and you can probably guess why. For sanitary reasons, we can’t accept returns.

Can I return The Snug?

We have a 30-day return policy for The Snug. If you’re looking to send yours back, simply head over to our Returns Portal, fill out your email and order number, and we'll hook you up with a prepaid return label. l Comment start (Prepaid labels apply

Can I return The Pod?

To prevent the spread of germs, we don’t accept Paci Pod returns. But try using it to hold lipstick or cash if you’re not using it for pacifiers!

Can I return The Waistband Extender?

We have a 30-day return policy for the Waistband Extender. If you'd like to return, head over to our Returns Portal, fill out your email and order number, and we'll send you a return label. All returns must include the user manual and tags attached.

Can I return The Pack & Mini Pack?

The Pack + Mini Pack. We have a 30-day return policy for The Pack + Mini Pack. If you’d like to return, head over to our Returns Portal, fill out your email and order number, and we'll send you a return label. All returns must have tags attached. To

Can I return The Totebaby?

Due to clearance pricing, our Totebabies are final sale.

How do I process a return or exchange?

We’ve made it easy for you! Visit our Returns Portal to start your return or exchange and to print out your return label.

What's your warranty policy?

All Tushbabies & Waistband Extenders come with 1-year product warranty, which covers any manufacturer defects. All other products have a 90-day warranty. If you need product support or replacement for broken products, please submit a claim via our wa

Is there a warranty guarantee for The Snug?

Tushbaby warrants that our products are free from any manufacturing defects in material or workmanship for a period of one (1) year from the original date of purchase. If you’re in need of warranty, please submit a claim via our warranty form. We’ll

Can I return the Teether?

Our Teethers are not a case of " try before you buy" and you can probably guess why. For sanitary reasons, we cannot accept returns.

Special Offers

SPECIAL OFFERSOccasionally Tushbaby will offer special promotions to its customers. This can include a gift with purchase, Buy One Get One deals, free shipping, manufacturer offers, or other promotional activity associated with a product purchase. Th

Can I return the Crossbody Strap

We have a 30-day return policy for the crossbody straps. Head over to our Returns Portal, fill out your email and order number, and we'll send you a return label. All returns must have tags attached. To cover our return shipping and restocking fees,

Can I return the Toy Tushbaby

The Toy Tushbaby: We have a 30-day return policy for The Toy Tushbaby. All returns must include the tags and toy warning labels attached. If you'd like to return, head over to our Returns Portal, fill out your email and order number, and we'll send y