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Returns & Warranty

Can I return The Tushbaby?

We have a 30-day return policy for the Tushbaby Carrier. If you’re looking to send yours back, simply head over to our Returns Portal, fill out your email and order number, and we'll hook you up with a prepaid return label (Prepaid labels apply to US

Can I return the Changing Pad?

Our changing pad is not a case of “try before you buy,” and you can probably guess why. For sanitary reasons, we can’t accept returns.

Can I return The Snug?

We have a 30-day return policy for your The Snug. If you’re looking to send yours back, simply head over to our Returns Portal, fill out your email and order number, and we'll hook you up with a prepaid return label. All returns must include the user

Can I return The Pod?

To prevent the spread of germs, we don’t accept Paci Pod returns. But try using it to hold lipstick or cash if you’re not using it for pacifiers!

Can I return The Waistband Extender?

We have a 30-day return policy for the Waistband Extender. If you'd like to return, head over to our Returns Portal, fill out your email and order number, and we'll send you a return label. All returns must include the user manual and tags attached.

Can I return The Pack?

We have a 30-day return policy for The Pack. If it turns out The Pack isn’t your bag, head over to our Returns Portal, fill out your email and order number, and we'll send you a return label. All returns must have tags attached. To cover our return s

Can I return The Totebaby?

Due to clearance pricing, our Totebabies are final sale.

How do I process a return or exchange?

We’ve made it easy for you! Visit our Returns Portal to start your return or exchange and to print out your return label.

What's your warranty policy?

All Tushbabies & Waistband Extenders come with 1-year product warranty, which covers any manufacturer defects. All other products have a 90-day warranty. If you need product support or replacement for broken products, please submit a claim via our wa

Is there a warranty guarantee for The Snug?

Tushbaby warrants that our products are free from any manufacturing defects in material or workmanship for a period of one (1) year from the original date of purchase. If you’re in need of warranty, please submit a claim via our warranty form. We’ll

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